An article not written by the Chamber of Commerce

Historically and universally the restaurant industry has been victimized by a tiny number of con-artists who have no problem using well known scams to get something for nothing.

Restaurants like other business have been victimized by theft, fraud, and even extortion.

The restaurant stories are the best because they are clever and found humorous by the criminals who tell the tale.

Extortion is distinguished from robbery. … In blackmail, which always involves extortion, the extortionist threatens to reveal information about a victim or their family members that is potentially embarrassing, socially damaging, or incriminating unless a demand for money, property, or services is met.

The scams fall into categories

A “dine and dash diner’ who leaves the restaurant without paying is simply engaging in the theft of the food eaten because they cannot pay or don’t want to pay.

A diner who uses the strategy of complaining about the food after eating all he or she can eat in hopes of a refund or at least a complimentary dessert, is engaging in fraud.

A person who resorts to using the media, face book, yelp, or other platforms for the wide distribution of a legitimate or made up complaint is engaging in extortion if they profit from their actions. This group is the most serious because of the greater damage done.

 

Sent: Thursday, February 21, 2019 5:07 PM

To: carmen@sabatinos.it

Subject: Fwd: DoorDash Order Sunday 2/17

Carmen,

I would appreciate a response regarding our experience at Sabatino’s Sunday night. I was assured by your host, that I would hear from you Monday, and have heard nothing, even after I have posted my experience and emailed you personally.

I have contacted your restaurant and inquired if indeed you were on-site, and was told you were, but were unavailable at the time.

I look forward to the opportunity to update my reviews (on multiple sites) to reflect your positive service recovery once I have received that contact from you.

Customer

 

On Thu, Feb 21, 2019 at 6:45 PM <carmen@sabatinos.it> wrote:

Dear Customer,

Yesterday I learned of your unfortunate experience at Sabatino’s when I received a phone call about your post on Facebook.

I will deal with the problem without seeking your motivation to make your concerns public causing irreparable damage. Door Dash will deliver to you a check in the amount of $100 for your trouble.

I have 24 employees and together we strive every day to provide a fine dining experience to every customer.

Sabatino’s Ristorante

The bill was for $54.95, not $77.00 as you claimed. You cashed a check for $100 and received a refund for $35.53 from Door Dash.

Which scam category do you prefer?